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STIM Junior – Policies & Terms

Welcome to STIM Junior, a trusted dentist-recommended kids’ oral care brand by Global Dent Aids Pvt. Ltd. Your trust and satisfaction are our top priorities. Below are our Return Policy, Refund Policy, Cancellation Policy, Privacy Policy, and Terms of Use for your reference.

1. Return & Replacement Policy

We ensure every product goes through strict quality checks before dispatch. However, if there’s an issue with your order, you may request a return or replacement within 7 days of delivery in the following cases:

  • Wrong Product Delivered
  • Expired Product Delivered
  • Damaged or Defective Product Delivered

How to Initiate a Return or Replacement

  1. Email us at support@stim.in within 7 days of delivery with your order ID and images of the product.
  2. Our support team will review your request within 2 working days and share the next steps.

Verification & Resolution

  • Once we receive the returned product, we will conduct a quality check.
  • If your claim is valid, we will replace the product (subject to availability) or initiate a refund.

Note:

  • Products must be unused, unopened, and in their original packaging.
  • Returns are not accepted for products that have been opened, used, or damaged post-delivery.

2. Refund Policy

We aim to make your experience worry-free. Here’s how refunds work:

  • Full Refund for Unopened/Unused Products: You can return full-priced, unopened, and unused products within 7 days of delivery for a full refund. We can arrange a reverse pickup in most locations across India.
  • Reject Tampered Packages on Delivery: If you receive a tampered or opened package, please reject it at the time of delivery.
  • Non-Refundable Products: No refunds or exchanges for opened, used, or discounted products. STIM Junior is not liable for any damage that occurs after the product is delivered.

Refund Processing Timeline

  • Once the returned product reaches our warehouse and passes quality verification, your refund will be processed to the original payment method within 7–10 working days (depending on your bank/payment gateway).
  • You will receive a confirmation email/SMS once the refund is initiated.

3. Cancellation Policy

  • Before Processing: You may cancel your order before it is processed or shipped by emailing support@stim.in
  • After Processing/Shipment: Once an order is processed or dispatched, it cannot be cancelled.
  • Cancellation by STIM Junior We reserve the right to cancel orders due to: Stock unavailability Delivery restrictions in your area Pricing or product information errors Payment/verification issues
  • If your order is cancelled by us, any amount charged will be refunded back to your original payment method.

4. Privacy Policy

Your privacy is important to us.

What Information We Collect

  • Name, contact details, shipping address
  • Payment details (secured via trusted payment gateways)
  • Order history and preferences

How We Use Your Information

  • To process and deliver your orders
  • To communicate order updates and promotions
  • To improve our services and user experience

Data Security

  • Your personal information is securely stored and never sold to third parties.
  • We only share data with trusted service providers (e.g., courier partners) for order fulfillment.

Cookies & Analytics

We use cookies to enhance your browsing experience and analyze website performance.

Your Rights

You may request access, updates, or deletion of your personal data by contacting support@stim.in

5. Terms of Use

By using www.stim.in, you agree to the following terms:

  1. Product Information: While we strive for accuracy, we do not guarantee that all product descriptions, images, or pricing details are error-free.
  2. Product Usage: STIM Junior products are for oral care use only and must be used as per instructions. We are not liable for misuse or allergic reactions.
  3. Intellectual Property: All content on this website (logos, images, trademarks, text) is owned by Global Dent Aids Pvt. Ltd. and cannot be used without permission.
  4. Limitation of Liability: STIM Junior shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  5. Pricing & Availability: Prices and availability are subject to change without prior notice.
  6. Governing Law: These terms are governed by the laws of India, and disputes shall fall under the jurisdiction of Delhi courts.

Need Help?

📧 support@stim.in
📞 +91-8017460025

Our customer support team is always happy to help!

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