We ensure every product goes through strict quality checks before dispatch. However, if there’s an issue with your order, you may request a return or replacement within 7 days of delivery in the following cases:

• Wrong Product Delivered
• Expired Product Delivered
• Damaged or Defective Product Delivered

How to Initiate a Return or Replacement

1. Email us at support@stim.in within 7 days of delivery with your order ID and images of the product.
2. Our support team will review your request within 2 working days and share the next steps.

Verification & Resolution

• Once we receive the returned product, we will conduct a quality check.
• If your claim is valid, we will replace the product (subject to availability) or initiate a refund.

Note:

• Products must be unused, unopened, and in their original packaging.
• Returns are not accepted for products that have been opened, used, or damaged post-delivery.

We aim to make your experience worry-free. Here’s how refunds work:

• Full Refund for Unopened/Unused Products: You can return full-priced, unopened, and unused products within 7 days of delivery for a full refund. We can arrange a reverse pickup in most locations across India.
• Reject Tampered Packages on Delivery: If you receive a tampered or opened package, please reject it at the time of delivery.
• Non-Refundable Products: No refunds or exchanges for opened, used, or discounted products. STIM Junior is not liable for any damage that occurs after the product is delivered.

Refund Processing Timeline

• Once the returned product reaches our warehouse and passes quality verification, your refund will be processed to the original payment method within 7–10 working days (depending on your bank/payment gateway).
• You will receive a confirmation email/SMS once the refund is initiated.

• Before Processing: You may cancel your order before it is processed or shipped by emailing support@stim.in
• After Processing/Shipment: Once an order is processed or dispatched, it cannot be cancelled.
• Cancellation by STIM Junior We reserve the right to cancel orders due to: Stock unavailability Delivery restrictions in your area Pricing or product information errors Payment/verification issues
• If your order is cancelled by us, any amount charged will be refunded back to your original payment method.

Your privacy is important to us.

What Information We Collect

• Name, contact details, shipping address
• Payment details (secured via trusted payment gateways)
• Order history and preferences

How We Use Your Information

• To process and deliver your orders
• To communicate order updates and promotions
• To improve our services and user experience

Data Security

• Your personal information is securely stored and never sold to third parties.
• We only share data with trusted service providers (e.g., courier partners) for order fulfillment.

Cookies & Analytics

We use cookies to enhance your browsing experience and analyze website performance.

Your Rights

You may request access, updates, or deletion of your personal data by contacting support@stim.in

By using www.stim.in, you agree to the following terms:

1. Product Information: While we strive for accuracy, we do not guarantee that all product descriptions, images, or pricing details are error-free.
2. Product Usage: STIM Junior products are for oral care use only and must be used as per instructions. We are not liable for misuse or allergic reactions.
3. Intellectual Property: All content on this website (logos, images, trademarks, text) is owned by Global Dent Aids Pvt. Ltd. and cannot be used without permission.
4. Limitation of Liability: STIM Junior shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
5. Pricing & Availability: Prices and availability are subject to change without prior notice.
6. Governing Law: These terms are governed by the laws of India, and disputes shall fall under the jurisdiction of Delhi courts.

Need Help?

📧 support@stim.in
📞 +91-8017460025

Our customer support team is always happy to help!