Refund Policy

STIM – Policies

Welcome to STIM, a trusted dentist-recommended oral care brand by Global Dent Aids Pvt. Ltd. Your trust and satisfaction are our top priorities. Below are our Return Policy, Refund Policy, Cancellation Policy, Privacy Policy, and Terms of Use for your reference.

1. Return & Replacement Policy

We ensure every product goes through strict quality checks before dispatch. However, if there’s an issue with your order, you may request a return or replacement within 7 days of delivery in the following cases:

• Wrong Product Delivered
• Expired Product Delivered
• Damaged or Defective Product Delivered

How to Initiate a Return or Replacement

1. Email us at support@stim.in within 7 days of delivery with your order ID and images of the product.
2. Our support team will review your request within 10 working days and share the next steps.

Verification & Resolution

• Once we receive the returned product, we will conduct a quality check.
• If your claim is valid, we will replace the product (subject to availability) or initiate a refund.

Note:

• Products must be unused, unopened, and in their original packaging.
• Returns are not accepted for products that have been opened, used, or damaged post-delivery.

2. Refund Policy

We aim to make your experience worry-free. Here’s how refunds work:

Full Refund for Unopened/Unused Products

• You can return full-priced, unopened, and unused products within 7 days of delivery for a full refund.
• We can arrange a reverse pickup in most locations across India.

Reject Tampered Packages on Delivery

If you receive a tampered or opened package, please reject it at the time of delivery.

Non-Refundable Products

• No refunds or exchanges for opened, used, or discounted products.
• STIM is not liable for any damage that occurs after the product is delivered.

Refund Processing Timeline

• Once the returned product reaches our warehouse and passes quality verification, your refund will be processed to the original payment method within 7–10 working days (depending on your bank/payment gateway).
• You will receive a confirmation email/SMS once the refund is initiated.

3. Cancellation Policy

Before Processing

You may cancel your order before it is processed or shipped by emailing support@stim.in.

After Processing/Shipment

Once an order is processed or dispatched, it cannot be cancelled.

Cancellation by STIM

We reserve the right to cancel orders due to:

• Stock unavailability
• Delivery restrictions in your area
• Pricing or product information errors
• Payment/verification issues